Medication Policy for Our Guests Thank you for choosing to stay with us. For legal reasons, we cannot provide our employee-use medications to guests. This is strictly required by the Japanese Pharmaceutical and Medical Device Act to ensure your safety. Simply put: We are not allowed to give you medicine. What We Can Do for You If you require medication or medical attention, please contact the Front Desk immediately. We will gladly assist you by: Guiding you to nearby pharmacies or drug stores. (You can also find nearby pharmacy locations displayed on your TV screen.) Providing information on emergency medical services for nights and holidays. We understand this may cause inconvenience and appreciate your kind understanding and cooperation.